Our Story

STUDSON was born when passion for safety intersected between gravity sports and industrial protection. After identifying there has been very little innovation since the hard hat was invented in 1919, STUDSON was founded to bring safer & more innovative head protection to the industrial athlete. The STUDSON name is derived from Ryan's two children, Stella & Hudson. Be an integral part of our startup’s success, where safety meets innovation! We are disrupting the industrial trades industry with our safer and more innovative helmet and our mission to save lives and reduce the severity of accidents. We are growing quickly and offer a fun, hard working and collaborative environment with competitive salarygreat benefitssmall business flexibility and stock options!

 

Our Mission

Save lives and reduce severity of accidents in the industrial industry, by combining the most innovative materials and progressive design to deliver the safest and most innovative head protection possible.

 

 

Sales Operations Specialist


YOUR MISSION

  • Provide a best-in-class customer experience by processing, shipping and receiving all orders (D2C, B2B & Wholesale) within 1-2 days.
  • Warranty processing, issuing credits and new product and/or spare parts within two to three days.
  • Manage order processing through inventory management software, B2B system and Shopify platform. 
  • Oversee and perform inbound quality inspection from the factory.
  • Continuous improvement in warehousing and distribution processes; identify key areas to achieve better cost efficiencies and performance. 
  • Provide remarkable communication for all customers via phone and/or email with prompt responses (same day or within 24 hours).
  • Identify customer needs and resolve escalations with unprecedented professionalism.
  • Keep the warehouse safe, fully functioning and stocked at all times.

WHAT MATTERS MOST

  • Two years’ experience, plus proven related office and/or customer service experience.
  • You thrive in an ALL-HANDS-ON-DECK, NO JOB IS TOO BIG OR TOO SMALL environment
  • Proficient in MS Office, knowledge of NetSuite a huge plus but willing to train.
  • Every day could be different so flexibility and adaptability are your middle name.
  • You know how to prioritize, manage time efficiently, and follow through independently. 

PHYSICAL REQUIREMENTS

This role involves constant moving, reaching and climbing stairs. Must be able to lift up to 25 pounds unassisted and able to work at elevated heights.

 

PREFERRED QUALIFICATIONS

Knowledge and experience in the Consumer Goods Industry.  


This is a FULL TIME position that offers competitive salary, great benefits, small business flexibility and stock option program! 


The information provided in this job description is designed to provide the general nature and level of work performed by employees within the job classification. The job description is not designed to contain or be interpreted as a comprehensive list of all work duties, responsibilities, and qualifications required of employees assigned to this job. This job description will be updated, modified, and revised by STUDSON, at its sole discretion, from time to time as it deems necessary to meet the needs of the business.


To apply, please send resume with cover letter to careers@studson.com.