YOUR MISSION

The Accounts Receivable (AR) Specialist is responsible for managing incoming payments, maintaining accurate customer account records, and ensuring timely collection of outstanding balances.

Key Responsibilities

Invoicing & Billing

• Create, review, and issue customer invoices in NetSuite, ensuring accuracy of pricing, quantities, tax treatment, and customer terms
• Verify invoices are properly supported by sales orders, contracts, or delivery documentation prior to release
• Manage recurring invoices and billing schedules in NetSuite as applicable
• Ensure invoices are delivered to customers according to agreed-upon methods (email, portal, EDI, etc.)

Cash Application & Payment Processing

• Apply customer payments accurately and promptly in NetSuite
• Match payments to open invoices and resolve unapplied or short-paid transactions
• Process customer refunds and credit memos in NetSuite as approved
• Maintain accurate cash receipts records and support daily or weekly cash reconciliation
• Reconcile customer accounts to ensure accuracy and completeness of AR records
• Investigate and resolve billing discrepancies, credit balances, and unapplied cash
• Prepare and distribute AR reports from NetSuite, including aging, collections status, and customer balances
• Support month-end close activities related to accounts receivable, including reconciliations and journal entry support

Collections & Account Management

• Monitor accounts receivable aging reports in NetSuite and proactively follow up on past-due balances
• Communicate professionally with customers regarding payment status, invoice questions, and discrepancies
• Document collection activity, customer communications, and dispute status directly in NetSuite
• Escalate delinquent accounts in accordance with company credit and collections policies

NetSuite Administration & Data Integrity

• Maintain accurate customer master data in NetSuite, including billing contacts, payment terms, and tax settings
• Ensure AR transactions are properly coded and aligned with company accounting policies
• Assist with NetSuite testing, enhancements, and process improvements related to AR workflows
• Follow internal controls and documentation standards to ensure audit readiness

Cross-Functional Collaboration

• Work closely with Sales Support and Customer Service teams to resolve billing issues and prevent future discrepancies
• Coordinate with Accounting and Finance leadership to support cash flow forecasting and reporting
• Participate in continuous improvement efforts to streamline AR processes and reduce days sales outstanding (DSO)

Qualifications

· High school diploma or equivalent required; Bachelor’s degree in accounting or finance preferred

· 1–3 years of accounts receivable or general accounting experience preferred

· Strong attention to detail and organizational skills

· Proficiency with accounting software and Microsoft Excel

· Clear written and verbal communication skills

· Ability to manage multiple tasks and meet deadlines

Working Conditions

• Office environment with periodic exposure to a warehouse environment
• This position may be required to lift objects weighing up to 25 pounds without assistance
• The sound level is quiet and typical of a small office environment
• A cubicle or individual desk space, ergonomic chair, and computer hardware are provided