YOUR MISSION

The Accounts Receivable (AR) Specialist is responsible for managing incoming payments, maintaining accurate customer account records, and ensuring timely collection of outstanding balances.

Key Responsibilities

Invoicing & Billing

  • Create, review, and issue customer invoices in NetSuite, ensuring accuracy of pricing, quantities, tax treatment, and customer terms
  • Verify invoices are properly supported by sales orders, contracts, or delivery documentation prior to release
  • Manage recurring invoices and billing schedules in NetSuite as applicable
  • Ensure invoices are delivered to customers according to agreed-upon methods (email, portal, EDI, etc.)

Cash Application & Payment Processing

  • Apply customer payments accurately and promptly in NetSuite
  • Match payments to open invoices and resolve unapplied or short-paid transactions
  • Process customer refunds and credit memos in NetSuite as approved
  • Maintain accurate cash receipts records and support daily or weekly cash reconciliation
  • Reconcile customer accounts to ensure accuracy and completeness of AR records
  • Investigate and resolve billing discrepancies, credit balances, and unapplied cash
  • Prepare and distribute AR reports from NetSuite, including aging, collections status, and customer balances
  • Support month-end close activities related to accounts receivable, including reconciliations and journal entry support

Collections & Account Management

  • Monitor accounts receivable aging reports in NetSuite and proactively follow up on past-due balances
  • Communicate professionally with customers regarding payment status, invoice questions, and discrepancies
  • Document collection activity, customer communications, and dispute status directly in NetSuite
  • Escalate delinquent accounts in accordance with company credit and collections policies

NetSuite Administration & Data Integrity

  • Maintain accurate customer master data in NetSuite, including billing contacts, payment terms, and tax settings
  • Ensure AR transactions are properly coded and aligned with company accounting policies
  • Assist with NetSuite testing, enhancements, and process improvements related to AR workflows
  • Follow internal controls and documentation standards to ensure audit readiness

Cross-Functional Collaboration

  • Work closely with Sales Support and Customer Service teams to resolve billing issues and prevent future discrepancies
  • Coordinate with Accounting and Finance leadership to support cash flow forecasting and reporting
  • Participate in continuous improvement efforts to streamline AR processes and reduce days sales outstanding (DSO)

Qualifications

· High school diploma or equivalent required; Bachelor’s degree in accounting or finance preferred

· 1–3 years of accounts receivable or general accounting experience preferred

· Strong attention to detail and organizational skills

· Proficiency with accounting software and Microsoft Excel

· Clear written and verbal communication skills

· Ability to manage multiple tasks and meet deadlines

Working Conditions

  • Office environment with periodic exposure to a warehouse environment
  • This position may be required to lift objects weighing up to 25 pounds without assistance
  • The sound level is quiet and typical of a small office environment
  • A cubicle or individual desk space, ergonomic chair, and computer hardware are provided